Booking Terms
A Deposit 50% of the total package amount is required to confirm the reservation.
Full payments must be made at least 14 days prior to tour departure.
Failure to comply with this condition may result in the cancellation of all reservations without prior notice.
Late bookings will be accepted subject to availability of accommodation and flights before the date of departure.
Late bookings should be accompanied by the full payment upon confirmation

LIABILITY :
i) The Company has the sole and absolute discretion to cancel or shortenthe duration of any tour in the event of force majeure, hostilities, accidentsor any other circumstances beyond the control of the Company which renders it necessary in the company’s reasonable opinion that such stepsbe taken. The Company shall be relieved from all liabilities and obligations resulting therefrom.
ii) The Company assumes no responsibility for any injury, damage, loss, accident with any services resulting directly or indirectly from acts of God, strikes, government regulations, theft, failure of any means, discrepanciesor changes over which it has no control.
iii) The Company acts only as an agent for the hotels, guesthouses, airlines, bus companies, railways, restaurants and shall not be liableor responsible for any loss, injury or damage to person, property or otherwise,whether due to its or their negligence or otherwise in connection with any accommodation, transportation or any other services.

CANCELLATION AND REFUND:
Notice of cancellation must be made directly to us in writing.
Schedule of cancellation fees:
Between 15-30 days RM100.00
Between 7-14 days 50% of tour price
Between 4-7 days 75% of tour price
Less than 3 days 100% of tour price

TOUR CANCELLATIONS:
TRAVEL-MALAYSIA , KB Backpackers Holiday Sdn.Bhd. reserves the right to cancel any tour prior to departure for any reason. Should this happen, the entire payment will be refunded without further obligation on the part of TRAVEL-MALAYSIA , KB Backpackers Holiday Sdn.Bhd.

CHANGE OF ITINERARY:
The itinerary of tours may be altered or cancelled due to road or weather conditions; or other unforeseen circumstances beyond the control of the organizer. TRAVEL-MALAYSIAKB Backpackers Holiday Sdn.Bhd. will substitute arrangements of the similiar standard should it occur. However no refunds will be available.

INSURANCE:
It is a condition of booking on all our tours that travellers are adequately insured for the full duration of their tour in respect of illness, injury, death and loss of baggage and personal items, cancellation and curtailment. We will be able to offer you a comprehensive holiday insurance policy.

RESPONSIBILITY:
TRAVEL-MALAYSIA,KB Backpackers Holiday Sdn.Bhd. services, the company and its associated companies, arenot responsible for any accident, loss, detention, annoyance, delays, and expenses arising from some quarantines, strikes, disturbance, government restrictions, or regulations and other causes over which it control. Programs, tour prices and the conditions stipulated are based on situation applicable at the time of printing of this Manual.

GROUND HANDLING:
TRAVEL-MALAYSIA,KB Backpackers Holiday Sdn.Bhd. services endeavors to provide exclusive ground handling on all transportation and sightseeing services. However, tour members may be placed on a seat in coach where it is necessary due to insufficient group size.